Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You are responsible for the arrangement and cost of return shipping and delivery with the exception of damaged items. We strongly advise using a tracked postage service as we cannot offer refunds for any items that fail to reach us. We reserve the right to return any of the merchandise that does not meet Tulsy Collection return requirements. All products purchased on sale or seconds items are non returnable.

To start a return, you can contact us at hi@tulsycollection.com. Please note that returns will need to be sent to the following address:

Tulsy Collection, 118 Haylings Road, Leiston, Suffolk. IP164DT

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hi@tulsycollection.com.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hi@tulsycollection.com.